A PETS LIFE - Online Store


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Shipping

Free Delivery

Free delivery is offered on all orders over R500.00 in value and under 15kg in weight. If you are in a major centre, your parcel will be delivered via Courier Door to Door. If you stay in an outlying area, your parcel will be sent via Post Office Counter to Counter. Should you like to check if your area is serviced by our preferred courier, please feel free to drop us an email (info@apetslife.co.za).

Everyone is welcome to collect from us - there is no handling fee on our orders and your delivery fee would then fall away. You are also most welcome to send your courier to collect from us. 

If you live on the Southern Peninsula of the Western Cape (south of Ou Kaapse Weg and Muizenburg Beach to Cape Point), then delivery for you is always free. If you live in this area and have an order under R500 or over 15kg; then just use the code LOCALYOKEL when checking out (ensure you are logged into your account) and your delivery fee will be voided.

If you live in an outlying area and opt for Courier Door to Door, there will be an additional courier charge which will be dependent on your area and size / weight of your parcel. To check on this cost prior to placing your order, please pop us an email


Parcels over 15kg = for every additional 15kg, we charge an “overweight” fee of R50, up to a maximum order size of 200kg. 

 

Vouchers

Vouchers cannot be used against shipping fees and orders paid for with vouchers do not qualify for free shipping. Overweight fees and Outlying fees still apply as per usual. 

 

General Delivery Information

If you do not qualify for free delivery, you will be charged a flat rate fee of R95 for delivery. Traditional snail mail (Ordinary Parcel via the Post Office) includes tracking and is very reliable, although it does take 3 - 10 days from the date that your parcel is dispatched. Door-to-door usually arrives within 24 to 48 hours if you are within the Cape Town Metropole and 48 - 72 hours if you are in any other major city centre - this is from the time that your parcel is dispatched from our office. All parcels are dispatched as soon as we have received the products from suppliers should we not be holding your specific products in stock. Delivery via courier door-to-door takes place Monday to Friday during office hours only. Orders might occasionally be shipped in 2 or more parcels due to logistics and timing, but generally all items are shipped together in one parcel. While the couriers usually always deliver within the time specified above, these times are estimates and cannot be guaranteed. A Pet's Life cannot be held liable for delays in delivery times.

 

Delivery Address

If your parcel is being shipped via courier door-to-door, you must provide a DAYTIME physical address for delivery. Courier companies unfortunately cannot guarantee specific times that they will deliver your parcel, but it will be during working hours from a Monday to Friday. If you want your parcel delivered only on a specific day (eg. a Monday or Wednesday), please make a note of this in the comment block when placing your order. Also, if it would be okay to leave your parcel with a neighbour for example - please let us know. If the courier has attempted to deliver the parcel twice and has been unable to do so due to the residence / business being closed or vacant, you will be charged a re-delivery fee of R150. Parcels being shipped via the Post Office can be sent to a postal box address or your physical address of choice. If you opt to have your parcel shipped via the Post Office to a physical address, it will then go to the Post Office nearest the address supplied. We only ship parcels to addresses within our South African borders. 

 

Timing

We do our utmost to ship all parcels within 2 to 7 working days, but depending on the products in your cart, this might be slightly longer or shorter. Your order will be updated, which you can see by logging in to your account, but a copy will also be sent to you via email. These are estimated times only - we are reliant on quick turnaround times from both suppliers and courier companies. Should we run into any situations where stock is not available from a supplier or importer (out of stock or recently discontinued etc.), you will be notified immediately and given the option of swopping this item or obtaining a credit voucher or refund. If the parcel has been dispatched from A Pet's Life and there is a delay in the expected delivery time due to the courier company, we will assist you as much as possible in dealing with the courier company. Once the parcel has left our premises, the onus is on you to track and follow up on the status of your delivery with the relevant delivery company.  

 

Collections

Collections are available on request - we are based in the Southern Peninsula in the Western Cape. If you are based elsewhere in the country and would like to use your own courier to collect from us, that is 100% fine. Please send us an email to info@apetslife.co.za or call us on 071 473 3603 to make these arrangements. After hours and weekend collections can also be arranged.

 

Oversized / Weekend / After Hour / Urgent

For emergency deliveries that do not fit our usual delivery schedules, or for products that are extremely big (eg. travel carriers), additional courier costs will be due. Please send us an email to info@apetslife.co.za or call us on 071 473 3603 to discuss possible options.

A Pet's Life Online Shop is South Africa's original online pet products and accessories store. First going live in 2006, we have brought you only the best cat and dog products. We also sell dog food, cat food, treats, pet training aids, gadgets, plush toys, travel accessories and more.

Offering a personal touch, A Pet's Life only offers products that we would use ourselves with our own pets and constantly updates our range of goodies. So keep checking in to see the latest cat and dog products in South Africa.