When you select to pay via credit card, you will be taken to our payment processing partner (VCS - www.vcs.co.za), where you can safely and securely make a credit card payment. This will force your browser into a secure mode, which you will see displayed as a padlock on the site. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company's documents and site's registered domain is checked and verified by Thawte.
If, for some reason, your credit card is rejected, you will not be able to try a second time with the same order. The reason for this is that each order is allocated a unique key code that can only be processed against a credit card transaction once - this is a security measure to ensure that no duplicate payments can ever go off against your orders. Either you can cancel your existing order and replace it to get a new order number, or alternatively contact us and we will process your credit card purchase manually for you. In this case, you will be asked to send us a photocopy of the front and back of your credit card. If you would rather change your payment method and arrange an EFT, that is also 100% fine - please just remember to email us a copy of your proof of payment - our banking details are listed below under EFT.
Please remember to fill in your email address on the VCS page if you would like to get an email confirmation of payment.
3 Domain Security - is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard's product is called "SecureCode" and Visa's product is called "Verified by Visa" The 3D-Secure refers to three domains involved in the security - they are the Acquiring or Merchant's bank, the Card Association's financial networks ie Mastercard and Visa and the Issuing or Cardholder's bank.
The system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder, they issue an authentication receipt which is then presented to the merchant's bank along with the authorisation request. If the transaction is then approved by the issuing bank, they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.
Once the payment has been verified your order will be processed and you will be redirected back to A Pets Life. Only South African issued credit cards are accepted - no foreign cards can be processed.
Should you prefer to pay by EFT, you will see our banking details listed as soon as you select the EFT option. An email copy of your order along with the banking details will be sent to you.
PLEASE NOTE: We will only begin processing your order after we have received your proof of payment. Please use your order number as your reference.
Our banking details are as follows:
A Pet’s Life Online Shop
Fish Hoek - 036009
Account Number: 070312389